MANAGEMENT

• Managing efficiently
• The evaluation meeting
• Coaching efficiently
• Efficient delegation
• Motivation techniques
• Leadership techniques for managers
• Problem solving techniques
• Project management
• Change management
• Finance basics
• Sales management

SALES &
NEGOTIATION

• Sales techniques
• Negotiation techniques
• Client reception
• Telephone reception
• Telephone sales
• Customer service
• Complaint handling
• Purchasing efficiently

COMMUNICATION

• Efficient communication
• Public speaking
• Managing complex & difficult meetings

MISCELLANEOUS

• Managing meetings
• Time management
• Stress handling
• Assertiveness
• Teamwork and conflict handling
• Total quality
• Train the trainer
• Social legislation & Belgian reglementation
• The secretary as a co-manager