Leadership techniques for managers

OBJECTIVES OF THE SEMINAR

• Make management aware about their different tasks and responsibilities
• Help them to optimise the resources at their disposal
• Show them how to manage their team efficiently
• Help them apply a management style adapted to each staff member and to each situation
• Guide them to empower their staff members and to delegate efficiently
• Teach them to motivate and to continuously mobilise their staff members
• Train them in communication techniques 
• Show them how to manage difficult situations
• Help them handle stress

PROGRAM OF THE SEMINAR

• The role and responsibilities of the manager
• Conditions of success in corporations today
• Key tasks of the manager
• Attitudes and behaviour to adopt and develop
• The optimal management style
• The different styles of management
• Advantages and inconveniences of each of these styles
• Self-diagnosis
• How to develop a management style suitable to each different staff member and to each situation
• Efficient delegation
• What to delegate
• How to delegate
• Control and follow up
• Setting objectives, helping staff members reach them, evaluate performance 
• How to determine responsibilities and key tasks of each
• Define the objectives
• Ensure a suitable guidance adapted to each staff member
• The annual evaluation meeting
• Motivate and incite into action
• Factors of motivation and de-motivation
• How to motivate staff members in practice, day after day
• How to manage personal defence mechanisms
• Efficient communication
• Obstacles to communication
• Rules to observe to communicate with success
• The art of asking the right questions
• Active listening
• Empathy
• Feedback
• Team work and handling conflict
• How to enhance cooperation within a team
• The origins of conflicts
• How to anticipate conflict
• Handling conflict 
• Conducting efficient and motivating meetings
• The structure of a meeting
• Different styles of conducting a meeting
• Involvement techniques
• Managing interaction
• Follow up of meetings
• Summary and conclusion