Problem solving techniques
OBJECTIVES OF THE SEMINAR
- Teach participants to have a systematic approach when trying to solve a problem
- Deliver a methodology to help them take the right decisions
- Give them efficient tools that can be put into practice immediately, to help them analyse a situation, research causes of the problem, research all possible solutions, find the best solution, test it and make sure it gets put into practice
- Reinforce their skill to find creative solutions
- Assist them to efficiently conduct a work meeting and boost true group dynamics in order to obtain maximum synergy between participants
- Help them put solutions in place and to manage resistance to change
PROGRAM OF THE SEMINAR
- Introduction
- Overall presentation of the method
- The importance of the rationale and of creativity in this process
- Rules of conduct with work groups
- How to develop creativity amongst all team members to enhance emergence of new ideas
- Principal steps to observe
- Positioning the problem
- Setting objectives to reach
- Collecting information
- Information to obtain
- Reporting documents
- Lists of facts
- Performance indicators
- Researching the causes of the problem
- The Pareto diagram
- The Ishikawa diagram
- Histograms
- Visual graphics
- Researching solutions
- Mapping possible solutions
- The choice of decision criteria
- Parameters of good decisions
- The 6 hats of De Bono
- Creativity tools
- Brainstorming
- Analogy
- Fragmentation
- Ideal scenarios and the catastrophic one
- The discovery matrixes
- Check-lists
- Flashwords
- Presenting the solution
- Establishing action plans
- Implementing the solution
- Consolidation
- Summary and conclusion