Managing efficiently
OBJECTIVES OF THE SEMINAR
- Heighten managers’ awareness of their various tasks and responsibilities
- Give them concrete problem-solving and decision-making tools
- To optimise the available resources
- To efficiently lead a team
- To develop a management style suitable to each staff member and each situation
- To make staff members more accountable and to delegate efficiently
- To strengthen their own leadership
- To motivate and continuously mobilise staff members
- To help them get fluent in communication techniques
- To negotiate successfully
- To improve their time management
- To handle difficult situations
- To reduce stress levels
PROGRAM OF THE SEMINAR
- The role and the responsibilities of the manager :
- What does a company need to be successful nowadays
- The key tasks of a manager
- Attitudes and behaviour to be developed
- Steps to follow for effective management :
- Analysis of the problems and opportunities
- Planning
- Control
- How to solve problems and make good decisions :
- Rational and creative problem solving
- Stages to take into consideration
- Tools for decision making
- Optimal management style
- The different management styles
- Advantages and inconveniences of each style
- Self-diagnosis
- How to develop a management style adapted to each staff member and each situation
- Efficient delegation
- Setting objectives, helping staff members to reach them, evaluating performance
- Determine the responsibilities and key tasks of each individual
- Set objectives
- Ensure suitable guidance for each staff member
- Yearly evaluation interview
- Motivate and gear into action
- Factors of motivation and de-motivation
- How to motivate staff members in practice, day after day
- How to strengthen your leadership.
- Coping with personal defence mechanisms
- Effective communication
- Obstacles to communication
- Rules to observe for successful communication
- The art of asking the right questions
- Active listening
- Empathy
- Feedback
- Negotiation techniques
- The win-win concept
- The different approaches to negotiation
- Phases to respect when negotiating
- Key rules for success
- Teamwork and conflict handling
- How to improve teamwork
- Causes of conflict
- How to anticipate conflict
- Conflict handling skills
- Conducting meetings in an effective and motivating way
- Structure of a meeting
- Different styles of conducting a meeting
- Techniques for obtaining participant involvement
- Handling interaction
- Follow-up of meetings
- Time management
- The principal « time robbers » that make us waste valuable time
- How to establish priorities
- How to get organised
- Golden rules for effective time management
- Summary and conclusion