The secretary as a co-manager

OBJECTIVES OF THE SEMINAR

• Help secretaries work in twin with their boss
• Make them aware about their various tasks and responsabilities
• Get them to dare go beyond the average and perfection themselves in a continuously evolving business world around them
• Assist them in developing a better understanding of the organisational functions, the structure in which they find themselves, and interdependencies with other corporate entities
• Help them function better and interact with others, taking into account the various personalities and character differences of each
• Teach them to work well in teams
• Teach them to communicate well with others
• Help them to manage their time efficiently
• Teach them to manage difficult and complex situations    
• Motivate them to remain assertive at all times     
• Help them control stress

PROGRAM OF THE SEMINAR

• The role and the responsabilities of the secretary  
• How does an organisation function
• The conditions of succes for a corporation today 
• The new role of the secretary  
• Keytasks of the secretary       
• Attitudes and behaviour to be developed in order to succeed
• Establishing a good relationship with one’s manager :
• The different manager profiles    
• The expectations of your boss
• How to respond to these expectations?
• Participate in a constructive way to the evaluation meeting
• Enhance interdepartmental interactions 
• Formal and informal structures, interdependencies, crossovers, communication channels, power relations 
• Rules to observe; pitfalls to avoid
• Efficient communication
• Obstacles to communication
• Rules to observe to communicate with success
• The art of asking the right questions
• Active listening
• The art of persuasion
• Teamwork and conflict management
• How to enhance cooperation within a team
• The origins of conflict
• How to anticipate conflict
• Conflict management 
• Good time management
• Principal reasons of secretary timewaste
• How to organise one’s secretariat efficiently
• How to set priorities
• Golden rules for good time management   
• Stress control
• What is stress ?
• Sources of stress  
• How to surmount the principal reasons of tension and fatigue
• Assertiveness 
• The concept of assertiveness
• The characteristics of the assertive secretary
• Auto-diagnostic : individual test of our degree of assertiveness
• How to become assertive