The evaluation meeting

OBJECTIVES OF THE SEMINAR

• Make managers aware about the fundamental importance of the annual evaluation meeting
• Train them in communication techniques that allow this meeting to happen in an efficient and motivating manner
• Help them improve cooperation with each staff member, thanks to better mutual understanding and constructive dialogue
• Help them optimise the individual performance of each staff member
• Mobilise them to establish a true « contract of progress » with each of the staff members
• Assist them in defining the responsibilities and in formulating clear objectives
• Incite them to integrate this meeting into the company’s global management approach
• Make them sensitive to apply a management style that is suitable to each staff member and to each situation

PROGRAM OF THE SEMINAR

• The very reason of the evaluation meeting
• The different methods of evaluation
• Advantages and inconveniences of each of these methods
• The best approach to apply
• The analysis of the expired time period
• Analysis of the obtained results, of competencies and skills
• Determining strengths and weaknesses of staff members
• Rules to observe
• Updating the job description
• Analysis of the changing evolution of the job
• Possible update of the staff members’ key tasks
• Setting new objectives
• The « top-down » itinerary of global and individual objectives
• «Upward » and « downward » objectives
• The various kinds of objectives : the levelling objectives, maintenance objectives and progress objectives
• How to determine objectives that are specific, measurable, motivating, ambitious, yet realistic and set within a deadline framework
• The number of objectives to be set
• How to prioritise objectives
• How to nameset objectives
• Practical exercises
• Determining performance indicators
• Putting tools and instruments into place
• Rules to observe
• Code of conduct for the evaluation meeting
• The preparation of the meeting
• The structure of the meeting and the steps to observe
• How to communicate efficiently
• The art of asking the right questions
• Feedback techniques
• Attitudes and behaviour to be developed
• Active listening
• Assertiveness
• Empathy
• Objectivity
• The constructive approach
• A win-win relationship
• Importance of non-verbal communication
• How to mobilise into action
• Managing personal defence mechanisms
• Pitfalls to avoid
• Videotaped roleplays
• The documents and tools to use
• The steps to follow
• Techniques of suitable guidance
• How to help staff members reach their individual objectives
• How to motivate and guide
• Learning to apply a management style adapted to each situation
• Efficient control and follow up
• Summary and conclusion