The evaluation meeting

OBJECTIVES OF THE SEMINAR
  • Make managers aware about the fundamental importance of the annual evaluation meeting
  • Train them in communication techniques that allow this meeting to happen in an efficient and motivating manner
  • Help them improve cooperation with each staff member, thanks to better mutual understanding and constructive dialogue
  • Help them optimise the individual performance of each staff member
  • Mobilise them to establish a true « contract of progress » with each of the staff members
  • Assist them in defining the responsibilities and in formulating clear objectives
  • Incite them to integrate this meeting into the company’s global management approach
  • Make them sensitive to apply a management style that is suitable to each staff member and to each situation
PROGRAM OF THE SEMINAR
  • The very reason of the evaluation meeting
  • The different methods of evaluation
    • Advantages and inconveniences of each of these methods
    • The best approach to apply
  • The analysis of the expired time period
    • Analysis of the obtained results, of competencies and skills
    • Determining strengths and weaknesses of staff members
    • Rules to observe
  • Updating the job description
    • Analysis of the changing evolution of the job
    • Possible update of the staff members’ key tasks
  • Setting new objectives
    • The « top-down » itinerary of global and individual objectives
    • «Upward » and « downward » objectives
    • The various kinds of objectives : the levelling objectives, maintenance objectives and progress objectives
    • How to determine objectives that are specific, measurable, motivating, ambitious, yet realistic and set within a deadline framework
    • The number of objectives to be set
    • How to prioritise objectives
    • How to nameset objectives
    • Practical exercises
  • Determining performance indicators
    • Putting tools and instruments into place
    • Rules to observe
  • Code of conduct for the evaluation meeting
    • The preparation of the meeting
    • The structure of the meeting and the steps to observe
    • How to communicate efficiently
    • The art of asking the right questions
    • Feedback techniques
    • Attitudes and behaviour to be developed
      • Active listening
      • Assertiveness
      • Empathy
      • Objectivity
      • The constructive approach
      • A win-win relationship
    • Importance of non-verbal communication
    • How to mobilise into action
    • Managing personal defence mechanisms
    • Pitfalls to avoid
    • Videotaped roleplays
  • The documents and tools to use
  • The steps to follow
  • Techniques of suitable guidance
    • How to help staff members reach their individual objectives
    • How to motivate and guide
    • Learning to apply a management style adapted to each situation
    • Efficient control and follow up
  • Summary and conclusion