Teamwork and conflict handling
OBJECTIVES OF THE SEMINAR
- To teach participants to work well together and create true synergy among themselves in order to achieve the shared objectives more easily
- To strengthen the team’s cohesion and to create a good team spirit
- To increase everyone’s involvement
- To make team members aware that they are all complementary to and dependent on one another
- To teach them to function better together and cooperate more efficiently
- To help them get to know and understand one another better in order to improve harmony and create better interpersonal relations
- To help them communicate better with one another
- To help them handle conflict and delicate situations
PROGRAM OF THE SEMINAR
- Teamwork and team-building
- What is a true team
- The concept of synergy
- Requirements for working as a team
- Conditions of success for teams today
- Ground rules for effective functioning in a team
- Self-diagnosis: What are our strengths and weaknesses as a team? (group exercise)
- Attitudes and behaviour to adopt and be developed in order to strengthen our cohesion and effectiveness
- Understanding others better in order to work together better
- The different profiles of team members
- How to establish good relations with each team member
- How to identify the socio-style of each team member
- Individual tests
- How to approach others in a way that is suited to their socio-style
- The art of interpersonal communication
- How to have a positive influence on others
- The mechanism of communication
- Obstacles to communication
- Differences of perception
- The rules of successful communication
- The importance of non-verbal communication
- The art of asking the right questions
- Active listening
- Empathy
- Feedback
- Handling conflicts
- The origin of conflict
- How to anticipate conflict
- Handling conflict
- Summary and conclusion