Total quality

OBJECTIVES OF THE SEMINAR

• Teach participants the concept of Total Quality
• Incite them to put into practice the 8 principles of Total Quality, and to search excellence
• Teach them to work in a systematic way when implementing Total Quality in the organisation
• Give them a work method and concrete tools to allow them to live through change and be successful with it
• Propose tactics to surmount resistance to change
• Motivate them to implement a concrete and validated improvement program

PROGRAM OF THE SEMINAR

• The reasons for Total Quality
• The 8 principles of Total Quality
• The client as the focus of our attention
• The « client-internal supplier » concept
• Measurable and measured added value
• Getting things right from the start
• The seven zeros
• Continued improvement of processes and activities
• Involvement of all direct and indirect partners in quality optimisation
• Simultaneous satisfaction to all parties
• Implementation of Total Quality
• Attitudes and behaviour to adopt in order to succeed
• The steps to solve problems and to take the right decisions
• Rational and creative problem-solving methods
• Identifying and positioning of the problem
• Analysis of the situation
• Collecting information
• Identifying causes
• Searching for potential solutions
• Tools that help towards making a decision
• Parameters of a good decision
• How to assess the added value of various activities and how to raise efficiency
• Tools for added value analysis
• How to analyse activities and movements
• How to make them visual through symbols
• Simpliying processes and circuits
• Implementing performance indicators
• Elaboration of concrete action plans
• Implementing the improvements in practice
• Change management
• Principal resistance to change
• How to surmount them
• Follow-up
• Summary and conclusion