Managing complex & difficult meetings

OBJECTIVES OF THE SEMINAR

• Train team leaders and managers to efficiently conduct difficult, complex or delicate meetings
• Teach them how to motivate and to mobilise their staff on a permanent basis
• Hand them concrete tools inciting their staff to act
• Help them to manage personal defence mechanisms and to keep control of the situation at all times
• Help them to stay assertive in all situations and to enhance their leadership

PROGRAM OF THE SEMINAR

• Communicate efficiently with your staff
• Obstacles to communication
• Base rules to apply for succesful communication
• The art of asking the right questions
• Active listening
• Empathy
• Feedback
• Constructive approach
• Remain assertive at all times
• The art of being assertive
• Verbal and non-verbal behaviour of the assertive person
• How to express a request or a refusal with effect
• Learn how to say « no »
• How to react to hostility
• Motivate and incite action
• Factors of motivation and de-motivation
• How to motivate staff in practice, day after day
• Practical exercises and videotaped role-plays
• How to give instructions in an efficient and motivating way
• The structure of the meeting
• Base rules to respect; pitfalls to avoid
• Managing the most important personal defence mechanisms
• Practical exercises and videotaped role-plays
• The reprimanding meeting
• How to reprimand without de-motivating
• Practical exercises and videotaped role-plays
• The evaluation meeting
• How to make staff sensitive to the importance of this meeting
• Code of conduct during the evaluation meeting
• Analysis of the accomplished period, and diagnostics of strengths and weaknesses of the staff member
• Setting objectives for the upcoming period
• How to turn good intentions into concrete achievement
• Managing personal defence mechanisms
• Practical exercises and videotaped role-plays
• The functional meeting
• The structure of the meeting
• Conducting this meeting in an efficient way
• Practical exercises and videotaped role-plays
• Efficient communication to higher echelons
• The structure of the meeting
• Ground rules to observe
• Practical exercises and videotaped role-plays
• Negotiate with success
• The win-win concept
• Principal techniques of negotiation
• Keys to success; pitfalls to avoid
• Summary and conclusion