Assertiveness

OBJECTIVES OF THE SEMINAR

• Teach participants to be assertive in all circumstances
• Help them develop better self-confidence and trust in others
• Incite them to take responsibility and to cope with difficult situations
• Teach them how to manage conflict in a serene way
• Teach them to express their mind efficiently
• Help them encounter and deal with delicate topics
• Help them express their wishes or refusals with effect
• Develop their capacity to give and receive feedback
• Help them to learn how to say "no"
• Help them negotiate in an efficient way
• Help them avoid manipulative attitudes

PROGRAM OF THE SEMINAR

• Traditional behaviour
• Passive-escapist behaviour
• Aggresive behaviour
• Manipulative behaviour
• The inconvenience of traditional behaviour
• Assertiveness
• Definition and characteristics of assertiveness
• Verbal and non-verbal behaviour of the assertive person
• Identifying situations where assertiveness is particularly useful
• Selftest
• Auto-diagnosis and analysis of my strengths and weaknesses
• Steps to take in order to become more assertive
• How to develop self-confidence
• The importance of the "self"
• Developing objectivism and "self" behaviour
• Being conscious about the legitimacy of one’s deeds and acting correspondingly
• The rights of the assertive person
• How to set aims in an assertive way
• Daring to take risks
• How to express a request in an assertive way
• Learning how to say "no"
• When to say "no"
• Daring to say "no"
• Different ways of saying "no"
• Living an agressive situation
• Moral and psychological agressiveness
• How to criticise in an assertive way
• How to deal with justified negative feedback
• How to deal with unjustified negative feedback
• How to react to manipulative behaviour
• The art of negotiation
• Negotiation of a realistic compromise between two legitimate aspirations that seem contradictory
• The win-win concept
• How to obtain agreement
• Steps to observe and follow
• Summary and conclusions