Efficient delegation

OBJECTIVES OF THE SEMINAR

• Motivate supervisors and managers to empower staff members with various responsibilities that allow savings in efficiency, motivation and performance
• Let them evolve towards a management style that is supported by efficient delegation of responsibilities
• Help them allow staff members to fully utilise their potential
• Show them how to assist staff members in developing their skills to acquire more autonomy
• Help them manage their time better

PROGRAM OF THE SEMINAR

• Companies on the move and the new vision towards management
• The base qualities of the manager of newer generations
• Staff member motivation
• The classical theory of motivation
• Factors of motivation and de-motivation
• What to do today to allow staff members to dare go beyond their limits
• Responsibility and the concept of empowerment
• Characteristics of organisations shaken up by empowerment
• The concept of delegation
• Individual selftest : to what extend do you delegate well
• How to make staff members more responsible
• How to create an environment favourable to the taking of responsibility
• Attitudes and behaviour to adopt and develop in order to succeed
• The optimal management style allowing staff members to take responsibility
• The various management styles
• Advantages and inconveniences of each of these styles
• Individual selftest : which is my principal personal management style
• How to develop the optimal management style that is adapted to each staffmember and to each situation
• How to delegate
• What to delegate
• What not to delegate
• Delegate what to whom
• Things to put in place to allow a staffmember to carry out a task alone
• Setting up action plans
• Control
• The importance of following-up
• Setting up the required toolkit
• Measuring instruments and performance indicators
• Possible corrective action
• How to help staff members develop their skills in order to gain autonomy and possibly delegate more
• Diagnostics of the competence level
• Support of the staff member and the help kit to provide
• Enacting a true « progress contract » between manager and staff member
• Conducting a delegation meeting
• Preparing the meeting
• Structure of such meeting and the steps to observe
• Attitudes to apply in the course of the meeting
• Communication techniques
• The art of asking the right questions
• Active listening
• Empathy
• Assertiveness
• Mobilising into concrete action
• Feedback
• Pitfalls to avoid
• Videotaped roleplays
• The 12 golden rules of delegation and of pitfalls to avoid