Problem solving techniques

OBJECTIVES OF THE SEMINAR
  • Teach participants to have a systematic approach when trying to solve a problem
  • Deliver a methodology to help them take the right decisions
  • Give them efficient tools that can be put into practice immediately, to help them analyse a situation, research causes of the problem, research all possible solutions, find the best solution, test it and make sure it gets put into practice
  • Reinforce their skill to find creative solutions
  • Assist them to efficiently conduct a work meeting and boost true group dynamics in order to obtain maximum synergy between participants
  • Help them put solutions in place and to manage resistance to change
PROGRAM OF THE SEMINAR
  • Introduction 
    • Overall presentation of the method
    • The importance of the rationale and of creativity in this process
  • Rules of conduct with work groups
  • How to develop creativity amongst all team members to enhance emergence of new ideas
  • Principal steps to observe
  • Positioning the problem
  • Setting objectives to reach
  • Collecting information 
    • Information to obtain
    • Reporting documents
    • Lists of facts
    • Performance indicators
  • Researching the causes of the problem 
    • The Pareto diagram
    • The Ishikawa diagram
    • Histograms
    • Visual graphics
  • Researching solutions 
    • Mapping possible solutions
    • The choice of decision criteria
    • Parameters of good decisions
    • The 6 hats of De Bono
  • Creativity tools 
    • Brainstorming
    • Analogy
    • Fragmentation
    • Ideal scenarios and the catastrophic one
    • The discovery matrixes
    • Check-lists
    • Flashwords
  • Presenting the solution   
  • Establishing action plans
  • Implementing the solution
  • Consolidation
  • Summary and conclusion