Efficient delegation

OBJECTIVES OF THE SEMINAR
  • Motivate supervisors and managers to empower staff members with various responsibilities that allow savings in efficiency, motivation and performance
  • Let them evolve towards a management style that is supported by efficient delegation of responsibilities
  • Help them allow staff members to fully utilise their potential
  • Show them how to assist staff members in developing their skills to acquire more autonomy
  • Help them manage their time better
PROGRAM OF THE SEMINAR
  • Companies on the move and the new vision towards management
  • The base qualities of the manager of newer generations
  • Staff member motivation
    • The classical theory of motivation
    • Factors of motivation and de-motivation
    • What to do today to allow staff members to dare go beyond their limits
  • Responsibility and the concept of empowerment
  • Characteristics of organisations shaken up by empowerment
  • The concept of delegation
  • Individual selftest : to what extend do you delegate well
  • How to make staff members more responsible
    • How to create an environment favourable to the taking of responsibility
    • Attitudes and behaviour to adopt and develop in order to succeed
  • The optimal management style allowing staff members to take responsibility
    • The various management styles
    • Advantages and inconveniences of each of these styles
    • Individual selftest : which is my principal personal management style
    • How to develop the optimal management style that is adapted to each staffmember and to each situation
  • How to delegate
    • What to delegate
    • What not to delegate
    • Delegate what to whom
    • Things to put in place to allow a staffmember to carry out a task alone
    • Setting up action plans
  • Control
    • The importance of following-up
    • Setting up the required toolkit
    • Measuring instruments and performance indicators
    • Possible corrective action
  • How to help staff members develop their skills in order to gain autonomy and possibly delegate more
    • Diagnostics of the competence level
    • Support of the staff member and the help kit to provide
    • Enacting a true « progress contract » between manager and staff member
  • Conducting a delegation meeting
    • Preparing the meeting
    • Structure of such meeting and the steps to observe
    • Attitudes to apply in the course of the meeting
    • Communication techniques
    • The art of asking the right questions
    • Active listening
    • Empathy
    • Assertiveness
    • Mobilising into concrete action
    • Feedback
    • Pitfalls to avoid
    • Videotaped roleplays
  • The 12 golden rules of delegation and of pitfalls to avoid