The secretary as a co-manager

OBJECTIVES OF THE SEMINAR
  • Help secretaries work in twin with their boss
  • Make them aware about their various tasks and responsabilities
  • Get them to dare go beyond the average and perfection themselves in a continuously evolving business world around them
  • Assist them in developing a better understanding of the organisational functions, the structure in which they find themselves, and interdependencies with other corporate entities
  • Help them function better and interact with others, taking into account the various personalities and character differences of each
  • Teach them to work well in teams
  • Teach them to communicate well with others
  • Help them to manage their time efficiently
  • Teach them to manage difficult and complex situations    
  • Motivate them to remain assertive at all times     
  • Help them control stress
PROGRAM OF THE SEMINAR
  • The role and the responsabilities of the secretary  
    • How does an organisation function
    • The conditions of succes for a corporation today 
    • The new role of the secretary  
    • Keytasks of the secretary       
    • Attitudes and behaviour to be developed in order to succeed
  • Establishing a good relationship with one’s manager :
    • The different manager profiles    
    • The expectations of your boss
    • How to respond to these expectations?
    • Participate in a constructive way to the evaluation meeting
  • Enhance interdepartmental interactions 
    • Formal and informal structures, interdependencies, crossovers, communication channels, power relations 
    • Rules to observe; pitfalls to avoid
  • Efficient communication
    • Obstacles to communication
    • Rules to observe to communicate with success
    • The art of asking the right questions
    • Active listening
    • The art of persuasion
  • Teamwork and conflict management
    • How to enhance cooperation within a team
    • The origins of conflict
    • How to anticipate conflict
    • Conflict management 
  • Good time management
    • Principal reasons of secretary timewaste
    • How to organise one’s secretariat efficiently
    • How to set priorities
    • Golden rules for good time management   
  • Stress control
    • What is stress ?
    • Sources of stress  
    • How to surmount the principal reasons of tension and fatigue
  • Assertiveness 
    • The concept of assertiveness
    • The characteristics of the assertive secretary
    • Auto-diagnostic : individual test of our degree of assertiveness
    • How to become assertive